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Return Policy and Shipping
RISK OF LOSS: Identification of the goods to the contract, risk of loss, damage to and title to Products shall pass upon delivery thereof to Purchaser ‘or points of delivery designated by Supplier as provided in these Terms. Upon receipt of shipment, it shall be the responsibility of Purchaser or the consignee receiving shipment to immediately inspect the products and check materials and secure written acknowledgement from delivering carrier for any shortages, loss or damage. Notification of such shortages, loss or damage must be made in writing to Digittao within two business days. Concealed shortages must also be reported within two business days and original shipping carton must be kept intact.
RETURN OF DEFECTIVE GOODS: Digittao Products: All requests for return must have an approved Return Authorization Number available through the Sale Department. All approved returns will be handled via exchange for equal product. Unapproved returns become property of Digittao and will not be returned. Digittao reserves the right to make substitutions for similar product. No credits or refunds will be given. Discontinued or used products are sold “As Is” with no warranty and under no circumstance returnable. Faceplates have a 30 day warranty. Car kits, installed equipment and software must be returned to the manufacturer for repairs or replacement.
OEM OR BRANDED PRODUCTS: All requests for return must have an approved Return Authorization Number. Returned goods are then sent to the appropriate manufacturer for evaluation. If product is found defective, new product is exchanged. If product is found not defective or outside the warranty period, no credit will be given and the parts will be destroyed.
RETURN OF NEW PRODUCT: Returns will only be accepted in the case of an incorrect shipment by Digittao. We will not authorize the return of new product or over-stocked items. If, however, Digittao in its sole and exclusive discretion, decides to accept such a return, there will be no charge.
SHIPPING: Please allow 7 - 15 days for international shipping. Same day shipping after we received full payment.
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